Sometimes, I AM a jerk

One of our users called me today saying she couldn't log into her computer anymore.  She used to log in as administrator, but after "logging off" she couldn't do that anymore.  A little discussion revealed she had the Welcome Screen for XP, which only left her with two options: guest, and our supervisor account.  I didn't want to give out our super account, as it is supposed to be for our use only, and wanted her to ship her computer here.  Yes, I could give her the account, but I was towing the burecratic line.  Also, I wanted her to suffer a bit.  You screwed up, you get to wait until we fix your computer. 

Several bosses, hers and mine, got involved.  A compromise was reached.  I gave her our supervisor password, and logged her in.  We immediately added our remote client.  I then remoted in, removed the supervisor account from the computer, locked down the administrator account, and created a new account just for her with power users rights.

All problems are now solved.  She can get into her computer; our super account is gone from her machine, and she can no longer log in as administrator.  Her boss is happy that she is fixed w/out needing to send her computer back.  My boss is happy they are happy.  I'm happy that in the end I didn't sucumb to the power of Bureaucracy, and have a sneaky workaround for problems like this in the future.

EDIT (for the win): Her manager is the same guy who scoled me last week for being short with one of his employees. He just wrote me back now saying "Fabulous!!! Thank you Silas7!" Feel the love!