I will not throw up, I will not throw up...
The work stress was high today. Mystery network plaguing our MRI users. MRI says they aren't the problem, our network support says our servers are fine. Meanwhile, people keep getting kicked out and the users keep screaming. For a good four hours stretch I worked on three tickets, each over an hour, with no resolution.
This is the exact kind of powerless situation that triggers my anger / self loathing episodes. Today, was a little different. The frustration levels were high, but I didn't let them get personal. I told our users we are investigating the problem, told our network people to keep digging, and got MRI to work with some of our users directly. My boss jumped on one of my VPN issues, and recommended a fix. I applied it to another ticket, and will hear back tomorrow. Another call I found a work around for. By the time I worked through those, I was calm enough to fix another issue on my own.
The day is winding down. I'm tired and run down, but it's from struggle, not flagellation. The kind of tired you feel after pushing your self to run that extra distance or do that extra rep. Today I took the punches and gave as good as I got.
This is the exact kind of powerless situation that triggers my anger / self loathing episodes. Today, was a little different. The frustration levels were high, but I didn't let them get personal. I told our users we are investigating the problem, told our network people to keep digging, and got MRI to work with some of our users directly. My boss jumped on one of my VPN issues, and recommended a fix. I applied it to another ticket, and will hear back tomorrow. Another call I found a work around for. By the time I worked through those, I was calm enough to fix another issue on my own.
The day is winding down. I'm tired and run down, but it's from struggle, not flagellation. The kind of tired you feel after pushing your self to run that extra distance or do that extra rep. Today I took the punches and gave as good as I got.